Looking for an IT Support Specialist position? We have a job for you.

• Provide hands-on and remote support for computers, software, phones, printers, and network connections
• Install, configure, and troubleshoot hardware, operating systems, and firm applications
• Maintain and test workstations, laptops, and mobile devices; ensure proper functionality and connectivity
• Support users with remote access tools (VPN, Citrix, wireless, MDM) and conferencing systems
• Escalate and coordinate complex issues with specialized IT teams and vendors
• Document solutions and contribute to the IT knowledge base
• Assist with new technology rollouts, system upgrades, and office moves
• Deliver professional, customer-focused service in all interactions

• Fluent in English
• 2+ years of experience in end-user technical support; law firm or professional services background preferred
• Strong knowledge of Windows OS, Microsoft Office Suite, and workstation hardware
• Excellent troubleshooting, communication, and time management skills
• Self-motivated, detail-oriented, and able to handle multiple tasks in a fast-paced environment
• Ability to maintain confidentiality and work flexible hours as needed